Security Policy
1. Statement
Rovixor is committed to maintaining appropriate security to protect client data and services.
2. Controls & practices
- Network security: firewalls, WAFs, secure cloud configurations.
- Data protection: encryption in transit (TLS) and at rest where appropriate.
- Access control: principle of least privilege, MFA for admin access.
- Development: secure SDLC, code reviews, dependency management.
- Backups & recovery: regular backups, tested restore procedures. Monitoring & logging: intrusion detection and alerting.
3. Incident response
We maintain an incident response plan: detect → contain → remediate → notify. In case of a security incident affecting personal data, we will notify impacted clients per contractual obligations and applicable law.
4. Certifications & audits
Where applicable we pursue third-party audits (SOC2, ISO 27001) and will share summaries or reports under NDA.
5. Contact
Security inquiries: inquiry@rovixor.com
Cookie Policy
1. What are cookies?
Cookies are small text files stored on your device that help websites remember information and improve user experience.
2. How we use cookies
- Essential cookies: required for site operation (session, security).
- Performance & analytics: to analyze site usage (e.g., Google Analytics).
- Functional: remember preferences (language, layout).
- Marketing: third-party cookies for advertising and social integrations.
3. Managing cookies
Most browsers allow you to control or delete cookies. You may opt out of analytics and marketing cookies or the browser settings.
4. Third-party cookies
We may use third-party providers (analytics, CDN). Their cookies are subject to the third party’s privacy policies.
5. Contact
Questions: inquiry@rovixor.com
Intellectual Property & Copyright Policy
1. Ownership
- Client owns deliverables upon full payment, except for Rovixor pre-existing materials or third-party components.
- Rovixor retains ownership of development tools, templates, or libraries developed prior to or outside the SOW unless otherwise assigned.
2. License
Rovixor grants Client a perpetual, worldwide license to use deliverables for the agreed purpose. Any reuse of Rovixor tooling beyond the project scope requires separate license.
3. Copyright claims
f you believe content on our site infringes copyright, contact: inquiry@rovixor.com with takedown information.
Acceptable Use Policy (AUP)
Prohibited activities when using our services or hosted environments:
- Illegal activity or content (fraud, hate speech, child exploitation).
- Malware distribution, spamming, or DDoS.
- Attempting unauthorized access to systems or data.
- Storing or transmitting content that violates applicable laws or contractual terms.
Violation may result in immediate suspension of services and reporting to authorities where required.
Refund & Cancellation Policy (for service agreements)
1. Refunds
For one-off or fixed-price projects refunds are evaluated case-by-case per SOW and milestone acceptance. For time & materials engagements unused hours may be handled per contract.
2. Cancellation
Either party may terminate per the Terms. Upon termination Client pays for work performed to date, and Rovixor will deliver work-in-progress per the SOW.
3. Disputes
Payment disputes should be raised within 30 days. Parties will attempt good-faith resolution prior to escalation.
Service Level Summary (SLA)
Uptime & support
- Hosting uptime target: 99.9% for managed hosting services (if applicable)
- Support response times: Critical — 1 hour, High — 4 hours, Normal — 48 hours (subject to support plan)
- Monitoring: 24/7 monitoring for critical systems where contracted.
Full SLA terms to be included in a separate SOW or support agreement.